Shipping Policy

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided in checkout are estimates and subject to change, and will be determined after your order is processed, your payment method is validated and at the time your order is shipped.  Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic and other factors. To keep your items safe and ensure a smooth delivery, you must have your order(s) shipped to a secure location, where you or someone you know and trust will be present to receive the merchandise.  We are not responsible for the loss of packages if the delivery location is not secure or a delivered package is stolen from where a carrier leaves it.  If it has been more than 24 hours since your tracking information was updated to "delivered" status and you have not received your merchandise, please contact our customer service team to further assist you.  We reserve the right in our sole discretion to decline to re-ship or refund orders where merchandise is not received. Please check the detailed delivery information in your order in a timely manner.

We do use shipping internationally but we are not responsible for customs fees. We will always try to communicate with the customer and ensure that they get the parcel as quick and safe as possible.     It's the customer's duty to complete any documentation requested by their country's customs and we cannot do or change anything about this. We are legally obligated to inform the customs what product we are shipping along with the manufacturer details, the product details as well as the value of it. If the customer is refusing the parcel or not completing the import documents on time the parcel will be returned to us on customer's expenses. We are not liable for any delays once the parcel has been departed our location or is in transit to the destination.