FAQ

How to register a new member?

Please click 【 Register New Member 】

How to choose the right product for me?

Search for the right product for your use, contact customer service if you are unsure

When will the order be shipped? 

Stock goods: 2-5 working days (excluding holidays) after the order. Pre-order goods: Please refer to the expected shipment time of "Shipment waiting date" in the product page, if the goods arrive early, the goods will be shipped early. Custom goods: 7-16 working days (excluding holidays) are required, if completed in advance, the goods will be shipped early

How do I cancel my order?

Before the order is shipped, if you have special reasons to cancel the order, please contact customer service. After the order is cancelled, the credit card will be refunded, the promo code can be used again, and the bonus will be returned to the member's account

Can I specify a delivery date or delivery time?

Due to the limited logistics system, no delivery date can be specified for orders

What should I do if the goods are sent wrong & defective? 

Sorry, if you find any defects or missing items, please contact customer service as soon as possible within seven days of receipt. Express in the process of transportation damage or loss should contact the logistics company to ask for compensation

Open the box, please be sure to cooperate with the whole video!

In order to protect the rights and interests of both parties, please be sure to record the whole process in the unpacking process to ensure that the goods are omitted, missent, out of stock, defective products, etc. When receiving the package ready to unbox, be sure to record the whole process (need a mirror to the end and not post-production or editing film), because the past news often occurs in the logistics of goods transfer, or pressure damage and other disputes, please be sure to cooperate with the video, in order to investigate the responsibility, if there is no video after unbox damage or missing goods, will not be able to provide after-sales service, please forgive me